Refund policy

Refund Policy — Jasmava Creations

Last updated: August 7, 2025

At Jasmava Creations, we take pride in the quality of our handmade products. Please read our refund and return policy carefully before making a purchase.

This policy should be read in conjunction with our Terms of Service, Refund Policy, and Privacy Policy.

1. All Sales Final

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges for reasons such as buyer’s remorse, scent preference, or slight variations in color or size. These variations are natural characteristics of handmade goods.

2. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 7 days of delivery at info@jasmavacreations.com.

  2. Include your order number and clear photos of the damage or defect.

  3. Once reviewed, we may offer a replacement item or store credit at our discretion.

3. Non-Returnable Items

We do not accept returns on:

  • Any product not in its original condition.

  • Products damaged due to misuse or neglect.

  • Gift cards.

  • Sale items.

4. Refunds (If Applicable)

If a refund is approved:

  • It will be issued to your original payment method.

  • Processing time is typically 7–10 business days, but may vary depending on your bank or card issuer.

5. Contact Information

For questions about this policy, contact:
info@jasmavacreations.com